Q: I saw the new website – should I book my meeting room there now?

Great question! Our new site is now live and as a member you should keep using the Alberts Portal using your normal login details to make bookings so you can access your preferences and billing options.

Q: What happens if I use the new booking software by accident instead of Members Portal?

If you do, you will be prompted to make a card payment instead of an invoice on your account. If you still proceed, no worries – we’ll still honour the booking (if available), and we’ll set the booking up in the Members Portal the way you’re used to. We will apply the credit to your portal account for future bookings/to cover the cost of this specific booking.

Q: When will I get access to the new portal?

A full new member portal will launch later this year. We’ll make a big announcement when it’s ready! We’ll include videos on how to use our new system and, as ever, you can ask our Concierge any time for help.